NSW Environmental Protection Agency NSW Government

Privacy Policy | CoreGo

Effective Date: 16/09/2025
App Name: CoreGo
Developer: NSW Environment Protection Authority

1. Overview

We respect your privacy and are committed to protecting your personal data including your personal information. This Privacy Policy explains how the Environment Protection Authority collects, uses, and shares information when you use this app, in accordance with our obligations under the Privacy and Personal Information Protection Act 1998.

2. Data we collect

Depending on how you use the app, the Environment Protection Authority may collect and hold the following types of data:

  • Login information: Single Sign On, Username, First Name, last name
  • Usage data: Interactions within the app (e.g. button clicks, screen views)
  • Device information: Device type, operating system, IP address
  • Location data: Only if necessary and with your permission

We do not collect sensitive personal data such as health, financial, or biometric information unless explicitly required for app functionality and with your consent.

3. How we collect data

  • Directly from you: When you enter information into the app
  • Automatically: Through app usage analytics
  • Third-party Software Development Kits (SDKs): We may use trusted third-party services (e.g. analytics or crash reporting tools) that may collect data as part of their functionality

4. How we use your data

We use your data to:

  • Provide and improve app functionality
  • Respond to support requests
  • Monitor app performance and usage
  • Ensure security and prevent fraud

We do not use your data for advertising or tracking across other apps or websites.

5. Third-party sharing

We do not sell your data. We may share data with:

  • Service providers who help us operate the app (e.g., analytics platforms)

All service providers are required to comply with strict privacy standards which limit the circumstances in which your personal information can be used and disclosed.

6. User consent and control

  • You will be asked for permission before any tracking or location data is collected.
  • You can revoke consent at any time via app settings or by contacting us.

The supply of your information is voluntary. However, a failure to provide information will impact your ability to use the app and its functionality. 

7. Data retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy and in accordance with our obligations under the State Records Act 1998.

8. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of any personal data we hold about you
  • Withdraw consent (if initially provided) for tracking or location data to be collected

To exercise these rights, contact us at: [email protected]

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and/or on our website.