Environment Line

The Environment Line handles general inquiries about environmental issues and takes reports of pollution for which the EPA has regulatory responsibilities. Environment Line is a one-stop pollution and environmental incident reporting service provided by the Department of Planning, Industry and Environment, and is available 24x7.

Report pollution

The EPA may not be responsible for regulating or responding to the pollution that you observe. The local council or another organisation may be responsible for regulating the pollution and is the appropriate agency to report the incident to. 

Environment Line accepts reports of pollution incidents where the EPA has a direct regulatory role, and reports relating to smoky or noisy motor vehicles 24 hours a day, 7 days a week. Phone: 131 555.

If you see littering from a motor vehicle, make a report online, or use Report to EPA from your mobile phone. Environment Line can give advice about how you can report littering from motor vehicles but cannot submit a report on your behalf.

Request information or publications

Many of our publications can be downloaded from our publications page. To find out if printed copies are available

Public information

The Government Information (Public Access) Act 2009 (GIPA Act) allows you the right to be given access to information you ask for unless there is an overriding public interest against release.

Contact details

Phone: 131 555 (24x7 for pollution and environmental incident reports)
9995 5555 for other enquiries
National relay service for hearing impaired customers: 133 677 

Email: info@epa.nsw.gov.au

Street address: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2124

Postal address: Locked Bag 5022, Parramatta NSW 2124

Opening hours: 8:30 am-5:00 pm, Monday-Friday. General information inquiries are handled during business hours. Reports of pollution incidents where EPA has a direct regulatory role, and reports relating to noisy or smoky motor vehicles, are taken 24 hours a day, seven days a week.

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