EPA commitment to improve stakeholder engagement
The EPA is continuing to improve its engagement processes to better inform, consult and involve stakeholders, and to be more service oriented, in all areas of our work.
Feedback helps the EPA find out what stakeholders need to effectively work with us, how we can improve our communications and engagement, gain insight into where we can improve and understand community concerns.
The EPA commissioned Instinct and Reason to conduct an independent stakeholder survey in 2020. Around 2010 members of the public and 1120 EPA stakeholders including councils, licensees, community groups and the regulated community, filled out an online survey. In-depth focus groups were also run.
The stakeholder survey has provided unique insights to inform our work, telling us what stakeholders are most interested in, their thoughts and opinions on what’s important to them and where we are succeeding or could be making improvements.
The purpose of the survey was to:
- Understand expectations of the general public and stakeholders
- Identify the level of engagement and other issues among stakeholders
- Evaluate our service and channels – comparing responses to NSW Government customer service measures and previous results
- Help fine tune and improve our communication and engagement strategies
- Assess progress since the 2016 study