The EPA regularly seeks feedback from key stakeholders and the NSW community. Feedback helps the EPA find out what stakeholders need to effectively work with the agency, improve communication on regulatory requirements and understand community concerns.
The EPA commissioned Ipsos Social Research Institute to conduct an independent stakeholder survey in 2013 and again in 2016–17. The 2016–17 research aimed to:
- track progress since the 2013 survey
- identify emerging issues
- identify better ways to engage with stakeholders
- measure the EPA’s performance against its Strategic Plan and Premier’s Priority 12 (improving government services).
Over 1000 members of the public and 575 EPA stakeholders filled out an online survey. Ipsos also conducted 30 in-depth interviews and two online focus workshops.
What has changed since the last survey?
- People surveyed in 2016–17 believed the EPA had improved its responsiveness, timeliness, transparency, and ability to perform as an effective regulator.
- The EPA is seen as a strong partner with local government.
- An issue commonly raised, where the EPA needs to further improve, relates to perceptions of how consistently it applies environmental regulations across regions.
- The EPA will do more to fulfil the important needs of specific stakeholder groups, especially ways in which the organisation engages with and responds to interest groups and local communities.
The EPA welcomes the information this research provides.
EPA actions following survey findings
Actions being taken as a result of survey outcomes include:
- building awareness of the EPA’s role
- increasing opportunities for stakeholders to contribute to issues
- improving engagement capability and customer service.
Find out more about the ways in which the EPA engages with local communities.