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If you have been impacted by storms or floods find out about how to deal with
Find out how to keep your community safe after flooding; what to do with waste material and hazardous materials; and how to clean a flood-affected property.
If you are impacted by the floods, Service NSW is providing a one-stop shop for people and businesses to access all available recovery services. Call 13 77 88 or visit service.nsw.gov.au to access the following information:
If you see run-off from a building site or your property is affected by run-off because of the floods or heavy rainfall, please contact your council to report it. Councils are the environmental regulator for local construction projects. The EPA can help you with major or state significant construction projects and you can report any issues to the EPA’s Environment Line on 131 555.
Thirty-seven local government areas are subject to the current natural disaster declaration and to help residents in these communities dispose of their flood-damaged goods and possessions, the NSW Government waste levy has been waived for waste arising as a result of the recent storms and floods.
Please check your local landfill websites to ensure waste facilities are taking debris, opening hours and whether there are special requirements for disposing of flood damaged waste.
Waste facilities will need to ensure the waste is flood generated before the Government’s waste levy can be waived.
Waste facility gate fees may still apply.
Council areas where the waste levy has been waived
Bayside
Blacktown
Blue Mountains
Camden
Canterbury Bankstown
Cumberland City Council
Campbelltown
Central Coast
Cessnock
Dungog Shire Council
Fairfield
Georges River
Hawkesbury
Hornsby Council
Kiama
Lake Macquarie
Liverpool
Maitland City Council
Mid Coast
Muswellbrook Shire Council
Nambucca Council
Newcastle
Northern Beaches
Penrith
PortStephens
Randwick
Shellharbour
Shoalhaven
Singleton Shire Council
Sutherland
The Hills Council
Wingecarribee
Wollondilly
Wollongong
Council areas where the waste levy does not apply, but where residents may use a nearby facility in an area where the levy has been waived
Warren
Lithgow City Council
Safety is the number one priority for those in flood impacted areas. Please be alert for instructions from NSW government departments that are responding to the flood and be aware of evacuation orders from the NSW State Emergency Service.
Avoid flood impacted areas and damaged building or structures, unless they are deemed safe by authorities. Be mindful that there may be large submerged debris in flood waters which can be an unseen hazard.
If an immediate response is required, where there is imminent risk to the community or the environment, call Fire and Rescue NSW on Triple Zero (000), including for a HAZMAT response.
When collecting and removing rotting material such as spoiled food or vegetation, always wear a P2 face mask. Wash your hands thoroughly after handling flood-generated waste.
While cleaning up after flooding, be mindful where materials might contain asbestos and take appropriate precautions.
If you encounter material that you suspect may be hazardous please avoid it and call Environment Line on 131 555 or info@epa.nsw.gov.au.
During clean-up, it is important to protect yourself and to be mindful of the environment around you. If you are in in a Disaster-Declared Area, your local council is your initial point of contact to seek assistance or phone Service NSW on 13 77 88 for information on what assistance is available. Operators will refer you to the appropriate support.
We are working with regional councils to identify temporary waste storage sites.
If you are not in a Local Government Area covered by the NSW Government’s Immediate Relief Teams, liaise with your council about arrangements for clean-up in your area.
You can start managing your waste by separating it into the following groups:
Separating waste into the different waste types means we will be able to send the right waste to the right place and save valuable landfill space.
The NSW Government waste levy is being waived for the local government areas that have been subject to natural disaster declarations.
Building materials, furniture and any other flood-generated waste are included in the levy waiver and this applies to waste from both public and private land.
If you have been impacted by storms or floods find out about how to deal with