Information Centre (Sydney)

Contact the Office of Environment and Heritage (OEH) and NSW Environment Protection Authority (EPA) Information Centre for information on a wide range of conservation, heritage, and environment topics including:

  • air quality
  • hazardous materials
  • legislation and environment protection licensing in NSW
  • national parks and reserves
  • noise
  • pesticides
  • threatened species
  • waste disposal
  • water
  • publications.

The Information Centre can also assist with a wide range of environmental problems and pollution incidents not under the immediate jurisdiction of OEH or the EPA. Fact sheets, technical guides and referral advice can be provided on these issues.

Our customers include industry representatives, consultants, students and the general public.

Reporting pollution and other incidents

The Environment Line takes reports of:

  • pollution occurring in NSW  where the EPA (or OEH) has a direct regulatory role
  • pollution from smoky vehicles or noisy vehicles.

Environment Line does not take reports for littering from vehicles.


Many of our publications can be downloaded from our publications page or accessed through Shop NSW.

To find out if printed copies are available contact the Information Centre:

Public information

The Government Information (Public Access) Act 2009 (GIPA Act) gives you the right to be given access to information you ask for unless there is an overriding public interest against release.
More information about obtaining information from EPA under the GIPA Act.

Contact details

To report pollution and environmental incidents (24 hours a day, 7 days a week): 131 555 (local call from landlines within NSW)

For general enquiries and publication requests about the NSW environment: 1300 361 967 (local call from landlines within Australia) or 9995 5555

EPA switchboard: 9995 5000

National relay service for hearing impaired customers: 133 677 


Street address: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2124

Postal address: Locked Bag 5022, Parramatta NSW 2124

Opening hours:
8:30 am-5:00 pm, Monday-Friday for general information inquiries.

24 hours a day, 7 days a week for reports of pollution incidents for which the EPA and OEH have direct regulatory responsibilities, and reports relating to smoky or noisy motor vehicles.

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