Contact the Office of Environment and Heritage (OEH) and NSW Environment Protection Authority (EPA) Information Centre for information on a wide range of conservation, heritage, and environment topics including:
- air quality
- hazardous materials
- legislation and environment protection licensing in NSW
- national parks and reserves
- threatened species
- waste disposal
The Information Centre can also assist with a wide range of environmental problems and pollution incidents not under the immediate jurisdiction of OEH or the EPA. Fact sheets, technical guides and referral advice can be provided on these issues.
Our customers include industry representatives, consultants, students and the general public.
Reporting pollution and other incidents
The Environment Line takes reports of:
pollution occurring in NSW where the EPA (or OEH) has a direct regulatory role
pollution from smoky vehicles or noisy vehicles.
Environment Line does not take reports for littering from vehicles.
To find out if printed copies are available contact the Information Centre:
call 131 555 or (02) 9995 5555
submit an online request
The Government Information (Public Access) Act 2009 (GIPA Act) gives you the right to be given access to information you ask for unless there is an overriding public interest against release.
More information about obtaining information from EPA under the GIPA Act.
To report pollution and environmental incidents (24 hours a day, 7 days a week): 131 555 (local call from landlines within NSW)
For general enquiries and publication requests about the NSW environment: 1300 361 967 (local call from landlines within Australia) or 9995 5555
EPA switchboard: 9995 5000
National relay service for hearing impaired customers: 133 677
Street address: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2124
Postal address: Locked Bag 5022, Parramatta NSW 2124
8:30 am-5:00 pm, Monday-Friday for general information inquiries.
24 hours a day, 7 days a week for reports of pollution incidents for which the EPA and OEH have direct regulatory responsibilities, and reports relating to smoky or noisy motor vehicles.