Help
If you access the DECC website, it is our commitment to ensure that:
- information on our web pages is accessible to all web user agents, including voice readers and text browsers
- our web pages comply with W3C Web Content Accessibility Guidelines priority 1 checkpoints as a minimum standard
- you can use our electronic services if your web browser is Netscape 5 or higher, or Internet Explorer 5.0 or higher (unless otherwise specified)
- information is available online to help you resolve common problems; for those who do not wish to use the Internet, DECC provides alternative ways of obtaining and providing information
- the DECC website will be accessible at least 99 per cent of the time (please note that we cannot guarantee that online services will be available - see Your responsibilities)
- any scheduled downtime (when our electronic services are unavailable) will be communicated on our website.
When we receive an enquiry through our website, we will:
- aim to respond to simple enquiries within two working days
- aim to respond to more complex enquiries within 28 working days.
If you provide input to public consultation through our website, we will:
- confirm we have received your input
- advise you of how your input will be used, where possible.
If you conduct transactions with us online, we will:
- confirm we have received your transaction
- for transactions involving payment, provide you with a receipt number.
Please note: these service standards apply only to forms and email addresses on the DECC website. Emails sent directly to individual DECC staff members are not necessarily included.
It is our commitment to ensure that information on our web pages is accessible to all web user agents, including voice readers and text browsers.
However, if you are using a graphical web browser, we recommend you set your screen resolution to 800 x 600 pixels or greater. This site uses style sheets and java script which are supported by Netscape 4 and Internet Explorer 4 and later versions of these browsers (PC or Macintosh).
You can resize the text to suit your own preferences.
Printer-friendly versions
At the top of each page there is a link to a 'printer friendly version' of the page. If you print this version of the page you will save paper and ink because it uses the full width of the page and omits graphics.
Further information
For further information, see the following pages: